Answers to the most frequently asked questions. Can’t find yours? Contact our team.
General questions
What is TuniMobile?
A Tunisian platform for distributing mobile recharges. It lets merchants sell electronic recharges to their customers from a smartphone, a PDA or a till, and track their sales in real time.
Which operators are available?
All three Tunisian operators: Ooredoo, Orange and Tunisie Telecom, with 1 DT and 5 DT tickets.
Who can become a reseller?
Any local shop: grocery store, mini-market, phone shop (taxiphone), bookshop, kiosk, mobile phone store…
How do I open a TuniMobile account?
Fill in the form on the Join TuniMobile page. Our team contacts you to complete the activation of your account, and then you can start selling right away.
Do I need a till or any special equipment?
No. TuniMobile works with or without a till: an Android smartphone with a mini printer, a PDA with a built-in printer, a cash register or an A4 printer.
Account, balance and margin
How does the prepaid balance work?
You top up your balance, and each recharge you sell is deducted from it. You can check your balance at any time in the app or in your reseller area.
How do I top up my balance?
By bank transfer or bank deposit. The amount is credited to your account; for a transfer, it may show as “pending” while the bank confirms the funds.
How much do I earn on each recharge?
You earn a margin on every recharge you sell. Your margin tier is determined by the amount of your deposits. Contact us to find out the current terms.
Can I manage several points of sale?
Yes. You manage several points of sale from a single account and track the sales of each one.
How do I access my reseller area?
Log in with your credentials in the TuniMobile app or on your online reseller area.
Selling and support
How do I sell a recharge?
In the app, choose the operator and the amount your customer asks for, then confirm: the ticket prints or appears on screen within seconds and the amount is deducted from your balance.
Can I reprint a ticket?
Yes. From your sales history, you can reprint a ticket that has already been sold, for example if printing failed or the customer lost it.
What should I do if there is a problem with a ticket?
Contact our support team with the date and amount of the sale. Since every transaction is recorded, our team quickly checks the ticket in question.
How do I get the TuniMobile API?
The API is intended for businesses (POS software, e-commerce sites, apps). Contact us: our team will send you your access credentials and the integration documentation.
How do I contact support?
By phone on +216 31 387 935 or +216 56 719 314, Monday to Friday, 9:00 am to 5:00 pm, or through the Contact page.