TuniMobile (“we”) is committed to protecting your privacy. This policy explains how we collect, use and protect your personal data when you use our mobile app, our reseller area and our recharge ticket generation services for telecom operators, in accordance with Organic Law No. 2004-63 of 27 July 2004 on the protection of personal data.

1. Data we collect

When you use TuniMobile, we may collect:

Personal information: name, email address, phone number and identity document (where required for verification).
Account information: username, password and transaction history.
Usage data: ticket generation logs, login times and app usage statistics.
Device information: model, operating system and unique identifiers.

2. How we use your data

We use your data to:

create and manage your reseller account;
process your balance top-ups and your recharge sales;
provide you with support;
detect and prevent fraud or any unauthorised activity;
improve the operation and security of the app.

We never sell your personal data. We may share it with:

telecom operators and our recharge suppliers, to carry out ticket generation requests;
payment service providers, to process deposits;
the competent authorities, where required by law or to protect our rights.

4. Data security

We implement appropriate security measures to protect your data against unauthorised access or disclosure. However, no system is 100% secure.

5. Your rights

You may:

access and update your personal data;
request the deletion of your account and your data (within the limits of our legal and accounting obligations);
contact us with any question about your data.

6. Changes to this policy

We may update this policy. We will inform you of any significant change through the app or by email.

7. Contact us

For any question about this privacy policy:
Email: [email protected]
Phone: +216 23 249 201
Address: Avenue Ali Belhouane, Dar Chaâbane El Fehri 8000, Nabeul, Tunisia

Privacy